This page explains how to ask for your data to be deleted from Osvio, including data connected to Instagram, WhatsApp, Telegram or Viber, and what happens when you do. Osvio is a platform for photographers, operated by IE "Yakimchuk Denys Oleksandrovich". How we process personal data in general is described in the Privacy Policy.
1. What data may be involved
When a photographer connects a messaging channel (such as Instagram or WhatsApp) to Osvio, we store:
- the connection details: the connected account's identifier and display name, and the access token that lets Osvio receive and send messages for it (the token is stored encrypted);
- the conversations in the photographer's Inbox: messages and attachments sent and received through that channel, and the sender's name, username, phone number or email address as the platform provides them;
- notes, follow-ups and links to client records that the photographer adds to those conversations.
2. If you are a photographer with an Osvio account
Disconnect a channel
Open the Channels page in Osvio and choose Disconnect next to the channel. Osvio deletes the stored access token and stops receiving and sending messages for that account. Conversations already in your Inbox stay there until you delete your account or ask us to delete them (see below).
Disconnecting in Osvio does not remove Osvio's permission on the platform's side. To revoke it there, remove Osvio from the list of connected apps or business integrations in your Instagram, Facebook or Meta Business account settings.
Delete your account and all its data
In your profile settings, open the Danger zone section, choose Delete account and confirm with your password. This permanently deletes your profile, galleries and files, client records, Inbox conversations and messages with their attachments, and every channel connection and access token. It cannot be undone. Copies in backups are removed as the backups expire (Section 5). If some files are still being copied to your Memory Vault, Osvio asks you to try again in a few minutes.
Delete only some data
To have a specific conversation or a client's data deleted without closing your account, email us as described in Section 4.
3. If you wrote to a photographer on Instagram, WhatsApp or another channel
If you sent a message to a photographer who uses Osvio, a copy of that conversation is stored in the photographer's Osvio Inbox. The photographer controls their client communications and is responsible for that data; Osvio stores it on their behalf, as set out in the Data Processing Agreement. You can ask the photographer to delete the conversation, or ask us as described in Section 4. Depending on the case, we delete the data ourselves or pass your request to the photographer, and we tell you which.
Deleting a conversation in Osvio does not delete it in Instagram, WhatsApp or any other app. Manage your own copy there.
4. How to ask us to delete your data
Email [email protected] with the subject "Data deletion request" and tell us:
- whether you are a photographer with an Osvio account or a person who wrote to a photographer;
- for a photographer: the email address of your Osvio account. For a person who wrote to a photographer: the platform (for example Instagram or WhatsApp), your username or phone number, and the photographer's name if you know it;
- what you want deleted: everything, or a specific conversation.
We may ask you to confirm your identity first, so that nobody can have another person's data deleted. We confirm by email and carry out the deletion within 30 days of your request. There is no charge.
5. What happens after deletion
- Deleted data is removed from the live service. Database backups are kept for a limited time (daily backups for 7 days, weekly backups for 28 days), so a copy may remain in a backup for up to 28 days after deletion before it is deleted too.
- We keep data only where the law requires us to; see "Data retention" in the Privacy Policy.
- We cannot delete data held by someone else: for example, the messages in your own Instagram or WhatsApp account, or files in a cloud storage account that a photographer has connected to Osvio.
Your other rights, such as access or correction, are described under "Your rights" in the Privacy Policy. Questions about this page: [email protected].